00-00-0000 Wells Fargo Uses dialect Technology to Boost Service Experience for Credit-Card Customers ISSN: 08940797 Publication Date: 09-03-2003 Page: 1 Type: Periodical Language: English Intervoice.

00-00-0000


Wells Fargo Uses dialect Technology to Boost Service Experience for
Credit-Card Customers

ISSN: 08940797
Publication Date: 09-03-2003
Page: 1
Type: Periodical
Language: English

Intervoice, Inc. [INTV], a provider of converg voice and data solutions
Aug. 26 announced that the credit card division of Wells Fargo & Company
[WFC] complet its deployment of words recognition technology within
the Omvia Voice Framework to help credit-card customers check balances
and make payments. The speech-enabled IVR theory from Intervoice is
improving the Wells Fargo customer

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