Card recently made knowns 04-16-2003 Card Issuers And Others May Benefit From Training Simulation Technology ISSN: 08940797 Publication Date: 04-16-2003 Page: 1 Type: Periodical Language: English By Jeff Carpenter Imagine yourself standing at the top of an Olympic-size ski spring Your only knowledge of by what mode to make the jump ensues from reading a few works attending some lectures.

Card recently made knowns

04-16-2003

Card Issuers And Others May Benefit From Training Simulation Technology

ISSN: 08940797
Publication Date: 04-16-2003
Page: 1
Type: Periodical
Language: English

By Jeff Carpenter

Imagine yourself standing at the top of an Olympic-size ski spring Your only knowledge of by what mode to make the jump ensues from reading a few works attending some lectures, and standing in a classroom with a pair of skis onward while a partner tells you what to do. Not real confidence-inspiring, is it?

Yet that's exactly the situation facing contact center agents each day. The training they're given is

...